Here are our current policies and procedures in place to help protect both our patients and staff right now:
First and foremost, we are employing a strict office policy that mandates all eye doctors, office staff, and patients not enter if they are feeling unwell or have a fever, cough, sore throat, runny nose, shortness of breath, or have been exposed to a known case of COVID-19.
When you arrive for your appointment, the staff may ask you to wait outside in your vehicle rather than in the waiting room to protect yourself and others. We have also reduced our schedule to only see two patients per hour. We ask patients to not bring any family or friends along with them to their appointment. We are taking these steps to ensure as few patients as possible inside the office at one time.
Here are a few more things to expect during your visit:
- Our staff and doctors have been instructed to not shake hands with patients during this time.
- All staff will wear masks and gloves.
- We have increased the number of sanitation stations throughout our offices. Each piece of equipment will be thoroughly disinfected in between each patient.
- The lobby area (front desk, chairs, door handles, telephones, etc) are being sanitized once per hour, at a minimum.
- We are encouraging patients to fill out all paperwork electronically. When that is not possible, we are disinfecting clipboards and pens after each patient.
- We ask our patients, if at all possible, to please wear a mask to their appointment.
- We are urging each patient to elect retinal imaging in order to reduce the amount of necessary close face-to-face contact with the doctor.
- We have installed plastic shields over our slit-lamps for an added barrier between the doctor and the patient. Our doctors will wait until after this portion of the exam is complete before speaking with you or answering any questions, if at all possible.
- One of our staff members may ask to take your temperature with a non-touch thermometer.